Health services officers contribute to the development of health services. They plan and co-ordinate business and service measures across a range of areas in the health service sector. They work especially in the areas of customer relations, personnel, resource management and administration, performance-related finance and accountancy specifically for the health service sector. The health services officer acts for his or her organization as a business interface, internally as well as externally, that is, in relation to other organizations in the health and social welfare service sector. Quality management and marketing tasks take on an increasingly important role.
Employers include hospitals, nursing care homes, day care centres and domiciliary care organizations, preventive care and rehabilitation centres, health insurance companies and medical services, medical bodies and associations, large private practices of physicians, emergency services and care trusts and charities.
The tasks of health services officers require knowledge of the legal principles underlying the health services, and of their structures and tasks, including those of the social welfare services. Skills are required in customer relations, record keeping and report writing, marketing, accountancy and finance, personnel, quality and resource management.
Health services officers
duration: 3 years
The venues for training are company and part-time vocational school (Berufsschule)